Privacy Policy

This Privacy Policy explains how Pokies Lounge Casino may collect, use, store and disclose information when you visit our website, create an account, play games or contact support. We aim to handle personal information fairly, transparently and securely, in line with applicable privacy requirements. By using the website, you acknowledge that information may be handled as described below. Please read this policy together with our Terms and Conditions and any other notices displayed on the website.

Pokies Lounge Casino operates with security and player protection measures in place, including identity verification procedures designed to safeguard player accounts and funds.

Information we may collect

The information handled by an online casino can vary depending on how you use the website, which services you access and the choices you make. We only seek information that is reasonably connected with operating the website, providing services, meeting our responsibilities and supporting a safe gaming environment.

Account and contact information

When you register or update an account, we may handle information such as your name, date of birth, residential details, contact details, account login information and communication preferences. We may also record information you provide when you contact customer support, make a complaint, ask a question or otherwise communicate with us.

Identity and verification information

To help confirm identity, age and eligibility, we may request verification information and documents. These may include identification documents, proof of address, information about the source of funds or other details reasonably needed for account checks. Verification information may also be used for responsible gaming, anti-fraud, security and compliance processes.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, winnings, account balances and other transactions. Depending on the payment method, payment providers may process payment details directly. We may receive information needed to confirm a payment or manage a transaction, but payment information is handled in accordance with the arrangements and security practices of the relevant payment provider.

Device, technical and usage information

When you use the website, technical information may be collected automatically. This can include your internet protocol address, browser type, operating system, device identifiers, language settings, time zone, pages viewed, links used, approximate location and information about how you interact with the website. We may also record security events, login activity and technical errors.

Cookies and similar technologies

We may use cookies and similar technologies to keep the website working, remember preferences, maintain sessions, understand website usage and help protect accounts. Some cookies may support analytics, functionality or marketing where permitted. Cookies are small files stored on your device by your browser. You can manage or delete cookies through your browser settings. Disabling some cookies may affect website features, account access or the way content is displayed.

How we use information

Information may be used for the following purposes. The specific use will depend on the information involved, your relationship with us and the service or feature you use.

To create, maintain and administer your player account.
To provide games, account functions, payment services and other website features.
To process deposits, withdrawals and other transactions, and to keep accurate transaction records.
To verify identity, age and account information, and to carry out customer due diligence where required.
To identify, prevent and investigate fraud, money laundering, unauthorised access, cheating, abuse and other security risks.
To meet legal, regulatory, record-keeping and responsible gaming obligations that apply to online gambling services.
To respond to questions, requests, complaints and support enquiries.
To monitor and improve website performance, usability, security and reliability.
To understand general trends and usage through aggregated or de-identified information.
To send service messages, account notices, security alerts and other essential communications.
To send promotional communications where permitted and where you have provided any consent that is required.
To protect the rights, property, safety and legitimate interests of players, the website and relevant service providers.

We do not treat marketing as a condition of opening or using an account. You can choose not to receive promotional communications, subject to essential service messages that relate to your account, transactions, security or important changes to the website.

Lawful handling and consent

Personal information may be handled where it is needed to provide a service you have requested, to take steps connected with your account, to meet a legal obligation, to protect security and integrity, or for another legitimate business purpose that is permitted. Where consent is the appropriate basis for a particular activity, we will seek consent where required. You may withdraw consent for marketing at any time using the available unsubscribe option or by contacting us.

Sharing, security and retention

We may share relevant information with trusted providers that help operate the website and deliver services. These providers may include payment and transaction providers, identity and verification services, technology and hosting providers, customer support tools, security and fraud prevention services, analytics providers and professional advisers. Providers should only use information for authorised purposes and may be subject to confidentiality, security and other contractual requirements.

Information may also be disclosed where reasonably necessary to comply with a legal or lawful request, respond to a court or other authorised process, investigate suspected unlawful activity, protect a person from harm, enforce website rules or protect the rights and security of the business, players and service providers. If the business or part of its operations changes ownership or structure, information may be shared as needed to assess or complete that change, subject to applicable requirements.

Security measures

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, alteration, loss, misuse or disclosure. Measures may include access controls, secure systems, monitoring, authentication processes and staff or provider procedures. No website, network or electronic transmission can be guaranteed to be completely secure, so players should use strong, unique passwords, keep login details private and contact support promptly if they suspect unauthorised account activity.

International service providers

Some service providers supporting an online casino may operate in Australia or other countries. As a result, information may be processed or stored outside Australia. Where information is transferred or made accessible across borders, appropriate steps are intended to be taken to support its protection and to meet applicable privacy requirements.

How long information is kept

We keep information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, financial records and legal compliance. Some records must be retained for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified, subject to technical, legal or operational requirements.

Your privacy choices and rights

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights are not always absolute and may be affected by legal, security, fraud prevention or record-keeping requirements.

Access: You may ask for access to personal information held about you and, where appropriate, information about how it is being used or disclosed.
Correction: You may ask us to correct information that is inaccurate, incomplete or out of date. We may ask you to provide supporting information before making a change.
Deletion: You may ask us to delete your personal information where it is no longer needed or where deletion is otherwise available. Some information cannot be deleted immediately because it must be kept for legal, security, dispute or transaction purposes.
Marketing consent: You may withdraw consent to promotional marketing at any time. Use the unsubscribe function in a message where available, update your account preferences where available, or contact us directly. Withdrawal will not usually stop essential account, transaction or security communications.
Complaints: You may contact us if you believe your privacy has been handled incorrectly. We will review the concern and respond through the available support process.

How to make a data request

To request access, correction or deletion of your data, or to withdraw consent to marketing, email support@pokiesloungecasino.wtf. Please explain your request clearly and include enough information for us to identify your account and understand what you need. For security, we may need to verify your identity before providing information or making changes. We may ask for further details if a request is unclear or covers a large amount of information.

We aim to handle privacy requests within a reasonable timeframe. The timing and outcome may depend on the type of request, the information involved and any legal or security restrictions. If we cannot take the action requested, we will generally explain the reason where permitted.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business practices or applicable requirements. The updated version will be published on this page with a revised date or other notice where appropriate. Players should review this page periodically. Continued use of the website after an update may indicate acknowledgement of the revised policy, subject to any rights available under applicable requirements.